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PRIVACY POLICIES: UK | EU | CA

UNITED KINGDOM (UK) PRIVACY POLICY ADDENDUM

30th October, 2020 – The following is hereby appended to the text found under the heading ‘4. Security’

From time to time we must provide access to the administration area of our website to 3rd party technical support representatives for the purpose of helping us to resolve any technical issues that arise which are related to WordPress plugins or the theme being used on the site. Such access is granted only for a specified period of time required to resolve the specific problem for which we have requested technical support and then it is revoked. These technical support representatives are bound by the privacy policies and ethics of the companies they are with as well as under GDPR laws and regulations. However, unauthorised access which may be in violation of GDPR guidelines and regulations to our customer data by such technical support representatives could possibly occur without our knowledge or consent. Should we ever discover such access has occurred we would notify all persons whose data may have been affected as soon as possible and we would inform the relevant authorities regards the activities and identity of any intruding parties.

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UNITED KINGDOM (UK) PRIVACY POLICY

This privacy statement was last updated on 03/09/2022 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.mylifeforceenergy.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP address
  • Geolocation data

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

Upon termination of the service we retain this data for the following period: 7 years.

1.3 Registering an account

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP address
  • Geolocation data

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 18

1.4 Newsletters

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 18

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP address

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

Upon termination of the service we retain this data for the following period: 7 years.

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP address
  • A signature
  • Geolocation data

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

Upon termination of the service we retain this data for the following period: 7 years.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

Upon termination of the service we retain this data for the following period: 3 years.

1.8 Deliveries

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

Upon termination of the service we retain this data for the following period: 7 years.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Name: Aweber Email Marketing
Country: United States
Purpose: Email Lists & Marketing
Name: Stripe Payments
Country: International
Purpose: Payment processings
Name: Burst Statistics
Country: International
Purpose: Site visitor data statistical analysis

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:


Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Orynoco Ltd
237 Westcombe Hill
Blackheath
London SE37DW
United Kingdom
Website: https://www.mylifeforceenergy.com
Email: moc.oconyro@dtl-oconyro
Phone number: 442030267430

12. Data requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

Our WooCommerce Shop

We collect information about you during the checkout process on our shop.

What we collect and store

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping when you place an order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our shop.
  • Comply with any legal obligations we have, such as calculating taxes and keeping proper records.
  • Improve our store offerings to you.
  • Send you marketing messages, if you choose to receive them.
If you create an account we'll store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. Any other personal information you've provided us by purchasing products and/or opening an account is retained for 18 months after our active contractual obligations with you have ended. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
  • Order information like what was purchased, when it was purchased and where it should be sent, and...
  • Customer information like your name, email address, billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you as our customer.

What we share with others

In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We may at times share information with third parties who help us provide our orders and store services to you; for example:
  • Stripe Payments will receive your name, address, email, phone and order amounts which have been collected by us from you on our site, and then they will collect and store (with your permission) your payment information via tokenized transactions that securely record and process your payment data on their servers, not ours.
  • PayPal payments will receive your order amount and details from us and process your payment data on their servers to be credited to our PayPal account.
  • Aweber Email Marketing services will receive your name and email if you have opted to be subscribed to our newsletter during the checkout process.
  • We will share your name and shipping address with whatever courier service we use, such as RoyalMail, for the purposes of generating shipping labels and letting the courier know where to deliver your order.

Our Shop's Payment Methods

We may accept payments in our shop through PayPal. If you choose PayPal as a payment method some of your data will be passed to PayPal when processing payments, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
We also accept credit and debit card payments in our shop through Stripe. When processing payments, your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details. We may also accept BACS payments in our shop. With this payment method no data is passed by us to any other parties for payment purposes. You will make a payment to us using the BACS payments system available through your bank.

Our Shop's Woocommerce Aweber Integration

What we collect and store

While our customers visit the site, we’ll track:
  • Products added to their cart. We use this to, for example, track possible abandoned carts.
During checkout, we’ll track:
  • Your location, IP address, name, email and your ordered products for the purpose of subscribing you (with your permission) to our AWeber email list to receive our newsletters and other communications by email.
  • This information may also be used to associate guest customers with their abandoned carts.
We also use cookies to track when abandoned carts are recovered and to populate customer data during the recovered checkout.

What we share with others

We share the information mentioned above with AWeber. Please, see the AWeber Privacy Policy for more details.

Complianz Privacy Suite for Wordpress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent, maintain and manage our GDPR compliance. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Statement.

Popup Maker Plugin

Cookies

Popup Maker uses cookies for most of our popups. The primary function is to prevent you from being annoyed by seeing the same popup repeatedly.

This may result in cookies being saved for a period of time. These are non-tracking cookies used only by our popups.

Below is a list of all cookies currently used by our popups.

Cookie Name Usage Time pum-8825 Cookie used to prevent popup from displaying repeatedly. 2 hours pum-7950 Cookie used to prevent popup from displaying repeatedly. Never disable-uk-only-alert Cookie used to prevent popup from displaying repeatedly. 1 day

Analytics

Popup Maker anonymously tracks popup views and conversions.

Where we send your data

Popup Maker does not send any user data outside of our site.

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